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[email protected] | +306931000102

Return & Cancellation Policy

Irida Shop – www.irida-shop.com
Contact: [email protected] | 6931000102

We want you to love your purchase from Irida Shop. If for any reason you are not completely satisfied, you may return eligible items under the terms below.

1. Return Policy

You may return items within 14 days of receiving your order, provided the items are:

  • Unworn, unused, and in their original condition

  • With all original tags, packaging, and hygiene seals (if applicable) still intact

Items eligible for return:

  • Clothing (dresses, tops, skirts, etc.)

  • Bags and fashion accessories

  • Jewelry (only if unopened and in original packaging for hygiene reasons)

Non-returnable items:

  • Earrings and pierced jewelry once opened (due to hygiene)

  • Items marked as final sale

  • Gift cards or promotional vouchers

2. How to Initiate a Return

To request a return, please contact us at [email protected] within 14 days of delivery. Include:

  • Your full name

  • Order number

  • Item(s) you wish to return

  • Reason for return (optional)

We will provide return instructions. You are responsible for return shipping costs unless the item arrived damaged or was sent in error.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be issued to your original payment method within 7–10 business days

  • Original shipping fees are non-refundable, unless the return is due to our error

4. Exchanges

We do not offer direct exchanges at this time. If you want a different size or color, please return the item and place a new order.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected] with photos and your order number. We will arrange a replacement or refund at no cost to you.

6. Cancellation Policy

You may cancel your order within 2 hours of placing it by emailing us at [email protected]. After that window, the order may already be in processing or shipped and cannot be canceled.

If you no longer want the item, you may return it after delivery in accordance with the return policy above.

7. Contact Us

For any questions about returns or cancellations, please reach out:

  • Email: [email protected]

  • Phone: 6931000102

  • Hours: Monday – Friday, 9:00 AM – 5:00 PM